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BLACKBAUD'S WEB SUPPORT WINS TOP HONORS
Blackbaud, Inc. (Nasdaq: BLKB), today announced that The Association of Support Professionals (ASP) has selected the company’s support site as a winner of this year’s “Ten Best Web Support Sites” award. The 12th annual competition honors companies that showcase excellence in online service and support.
"The judges were especially impressed by Blackbaud's use of interactive technology to deliver a high-quality customer experience,” said Jeffrey Tarter, ASP's executive director. “The site is much more than a place to look up answers-it's a platform for a genuine self-serve support community."
The award winners were selected by a panel of judges with expertise in web support design and implementation, using a scoring system based on 25 separate performance criteria. The 10 winning sites will be profiled in a book called "The Ten Best Web Support Sites of 2009," to be published by ASP next month.
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